Privacy Policy

IGLOOZE Pty Ltd (ABN 19 655 642 612) is a Sydney-based event experience and event hire business.

We respect your privacy and are committed to handling your personal information responsibly. Where applicable, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect personal information such as your name, contact details, billing details, event and booking information, payment information, and any information you provide when making an enquiry or booking.

We may also collect photos and videos from events and basic information about how you use our website.

We use your information to respond to enquiries, provide quotes, manage bookings and event logistics, communicate with you, process payments, maintain business records, and improve our services and marketing.

We do not sell your personal information.

Where permitted under our booking terms, we may use event photos and videos on our website, social media, advertising and portfolio.

Payments may be made by bank transfer or through Xero, including payments processed by Stripe.

We do not directly store your full credit or debit card details.

We use trusted third-party providers to help run our business, including services for customer management, communications, payments, invoicing, website analytics and advertising.

Some of these providers may store or process information outside Australia.

We do not routinely provide your contact details directly to external event suppliers unless this is necessary and you are aware of or have agreed to it.

Our website may use analytics and tracking tools to understand how people use our website and how our advertising performs.

These tools may use cookies or similar technologies, which you can manage through your browser settings.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

We keep personal information only for as long as reasonably necessary for business, legal, accounting and record-keeping purposes.

You can contact us if you would like to access, correct or request deletion of the personal information we hold about you.

We may need to verify your identity before providing access or making changes.

If you have any concerns about how we have handled your personal information, please contact us at info@iglooze.com.au.

We will review your concern and respond within a reasonable period.

Where applicable, you may also contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

The latest version will be published on our website.

IGLOOZE Pty Ltd ABN 19 655 642 612 Sydney, NSW, Australia Email: info@iglooze.com.au