Terms and Conditions

DEFINITIONS

In these terms and conditions:

The individual hiring the equipment is referred to as the "Hirer."
The entity owning and supplying the equipment is referred to as "Iglooze."
"Equipment" encompasses all items rented by the Hirer

1. CONTRACT OF HIRE

The Hirer's "Contract of Hire" with Iglooze incorporates these terms. By signing the "Contract of Hire," the Hirer commits to adhering to these terms.

For these terms and conditions, the hirer of the equipment shall be referred to as the “Hirer”
The owner and supplier of the equipment shall be referred to as “Iglooze”.
Equipment means all items that are hired by the hirer.

2. BOOKING

Confirmation of the Hirer’s booking occurs once Iglooze has received all requisite booking details and the deposit, and subsequently issues a written acknowledgment of the booking. Unless explicitly stated otherwise, Iglooze's quotation regarding dates and prices remains valid for 24 hours. If payment is received after this duration and the requested date is no longer available, the date can either be rescheduled or a full refund provided. Reservindates necessitate a deposit.

3. DEPOSIT AND PAYMENT TERMS

For private bookings, a non-refundable deposit of $200 is required upon booking to confirm the reservation. Commercial and corporate bookings require a non-refundable deposit of 30%. The remaining payment must be settled 14 days before the event, unless the booking is made within 14 days of the event, in which case full payment is required upon confirmation. A receipt of the transaction is mandatory from the Hirer if payment is made via bank transfer. Failure to adhere to the specified payment deadlines grants Iglooze the right to cancel the booking and retain the deposit. Equipment rentals will only be released upon full payment of the balance.

4. DAMAGE WAIVER

The Hirer is required to pay a non-refundable damage waiver fee, amounting to 5% of the total hire cost. This fee covers normal wear and tear, accidental damage, or loss of specific items or equipment. The damage waiver fee is automatically incorporated into the quotation. Any damage or loss exceeding the 5% waiver will be subject to the terms outlined in clause 10.

Commercial and corporate bookings may be subject to an additional damage waiver fee.

The damage waiver does not extend to or cover:

(a) Damage resulting from the misuse, abuse, or improper handling of the Equipment.

(b) Loss or damage due to the Equipment going missing.

(d) Damage to or loss of the Equipment from an unidentified cause.

5. RESCHEDULING AND CANCELLATION

Private Bookings Cancellation Policy:

Cancellations made more than 14 days before the commencement of the hire period result in the forfeiture of the deposit. Cancellations made less than 14 days but more than 48 hours before the commencement of the hire period are subject to a cancellation fee equal to 50% of the total booking costs. Cancellations made within 48 hours of the commencement of the hire period are non-refundable.

Rescheduling Policy:

Rescheduling a booking is permitted free of charge up to 14 days before the commencement of the hire period. If a booking is rescheduled less than 7 days before the hire period, a rescheduling fee of $200 is applicable. For rescheduling less than 48 hours before the hire period, a rescheduling fee of $350 is applied.

Corporate and commercial Bookings:

Cancellation Policy:

Cancellations made more than 21 days before the commencement of the hire period result in the forfeiture of the deposit.
Cancellations made less than 21 days but more than 7 days before the commencement of the hire period are subject to a cancellation fee equal to 50% of the total booking costs.
Cancellations made within 7 days of the commencement of the hire period are non-refundable.

Rescheduling Policy:

Rescheduling a booking is permitted without charge up to 21 days before the commencement of the hire period.
If a booking is rescheduled less than 21 days but more than 7 days before the hire period, a rescheduling fee of 20% of the total booking cost is applicable.
For rescheduling less than 7 days but more than 48 hours before the hire period, a rescheduling fee of 35% of the total booking cost is applied.
Rescheduling cannot be made within 48 hours of the hire period.

Policy Variability (Clause 5a, 5b, 5c):

a. Contractors Involvement:

If the booking involves contractors or third-party services, changes necessitating the rescheduling or cancellation of these services may result in additional fees or charges. The client will be responsible for any such fees incurred due to these changes.

b. Scope of Work:

Any changes to the scope of work, including but not limited to additional equipment, extended hours, or additional services, may impact the rescheduling policy. Such changes should be communicated at least 14 days before the hire period to avoid additional fees.

c. Interstate Bookings:

For bookings that require interstate travel, additional travel fees and expenses may apply to rescheduled dates. Clients will be notified of these fees at the time of rescheduling and are responsible for covering these additional costs.

d. Communication and Confirmation:

All rescheduling requests must be communicated in writing to Iglooze. Iglooze will respond with confirmation of the rescheduled date and any associated fees within 48 hours of receiving the request. It is the client's responsibility to review and confirm these details to proceed with the rescheduling.

e. Booking Confirmation:

By proceeding with the booking or rescheduling, the hirer acknowledges and agrees to these rescheduling policies, including any additional fees or charges that may apply due to the involvement of contractors, changes in scope, or interstate bookings.

6. PERIOD OF HIRE AND EXTENDED HIRE

The hire period refers to the duration during which the Equipment is required and available for use. Iglooze will finalize bump-in and bump-out times 48 hours before the event. The specific duration of the hire period will be determined and confirmed with the Hirer during the booking process. For private bookings held in public locations, the hire period is typically limited to a maximum of 2 hours unless otherwise agreed upon during the booking.

Requests for extensions to the hire period by the Hirer will be subject to a fee of $100 per hour for any delays, contingent upon availability. Additionally, if circumstances arise where the Equipment cannot be cleared out on time, such as if the Hirer is still utilizing the Equipment, a fee of $100 per hour will be incurred.

For bookings at private properties, the hire period is typically determined and confirmed at the time of booking, with a minimum hire duration of 24 hours. Delivery and collection of equipment will be arranged in coordination with the Hirer. A fee of $100 per hour will be charged if the equipment is not ready for collection at the agreed-upon time with the Hirer.

7. LABOUR AND DELIVERY

The Hirer will incur handling and maintenance fees for equipment installation, delivery, and collection. The fee is variable, based on factors such as distance from Iglooze premises, quantity of equipment rented, setup requirements, and installation duration. The Hirer will be informed of the fee once the equipment selection is finalized. Any subsequent changes to the quantity of equipment or setup requirements may result in a revised fee.

Quoted prices include delivery at ground level only. Additional charges apply for deliveries exceeding a distance of ten (10) meters from our parking location. Extra fees are also levied for deliveries involving stairs, steep descents, or accessing higher floors in buildings. It is the Hirer's responsibility to notify Iglooze via email if any of these conditions apply. Failure to provide this information may lead to additional charges.

The Hirer must ensure that the delivery site is accessible and in suitable condition for equipment setup at the scheduled delivery time. The Hirer agrees to either be present or have a representative available at the site during the specified delivery time to inspect the delivered Equipment and sign the terms and conditions.

8. SERVICE

The hire includes Iglooze onsite event service, which will set up and style the Equipment as requested by the hirer and confirmed by Iglooze. All this information will be located on the booking confirmation.

9. EQUIPMENT USE AND CARE

a. All Equipment remains the exclusive property of Iglooze at all times. The Hirer is prohibited from sub-hiring, transferring possession, or creating any liens or encumbrances on the Equipment. The Hirer bears responsibility for any damage caused to the equipment due to weather conditions, including but not limited to rain, hail, and wind.

b. In accordance with these Terms and Conditions of Hire, the Hirer is liable for any loss of or damage to the hired Equipment.

c. The Hirer is obligated to procure insurance in their name to cover the hired Equipment.

d. Given the risk of damage to the Equipment in windy conditions, the Hirer must take all reasonable precautions in line with the Iglooze wind management plan. The Hirer must ensure that all openings are firmly closed when not in use and are open only to enter and leave.

e.All heating units must not be left unattended during operation. Barbecue equipment or open flames used outdoors must be positioned at least fifteen feet away from the Equipment.

f. A no-smoking policy is enforced within the Igloo(s). Smoking is permitted only at a distance of at least ten feet away from the Equipment.

g. Animals, particularly fur-bearing animals, are not allowed inside the Igloo(s). The Hirer will be held accountable for any damage, including fur, urine, or feces from an animal or pet, and will be responsible for associated cleaning or repair costs.

10. LOSS OR DAMAGE

During the period of hire, the Hirer shall be responsible for the maintenance and safe custody of Iglooze equipment. The Hirer agrees to notify Iglooze of all loss or damage to the Equipment hired or used on the site.

In Extreme weather conditions, it is necessary and is the responsibility of the customer to act in line with Iglooze Engineering analysis and wind management plan. Any equipment damaged from the weather is the full responsibility of the customer and shall be paid at full replacement cost to Iglooze.

If damage or loss to the Equipment is not attributable to normal wear and tear, or if it results from negligence exceeding the 5% damage waiver, the Hirer will be charged the current market value for replacing the Equipment.

11. MODIFICATION OF CONTRACT

The Owner does not recognize any verbal agreements or representations, and these terms and conditions can only be amended by a supplemental written booking form or a confirmatory email.

If any Equipment reserved becomes unavailable for hire due to circumstances beyond Iglooze's control, Iglooze reserves the right to offer a suitable alternative that closely matches the Hirer's needs. Should Iglooze provide an alternative, the Hirer agrees not to make any claims against Iglooze. If Iglooze is unable to offer a suitable replacement, the Hirer will be informed of the contract's cancellation, and any deposits or payments made by the Hirer will be promptly refunded. Iglooze will not be held liable for such situations.

12. SITE

All bookings require that the site provides a minimum space equivalent to the size of the hired dome, with ground that is level and reasonably firm. The site must also offer suitable access for setup, with no buried drainage, electric cables, or other services below or above ground. The hire charges exclude any costs related to repairing or restoring the site. The Hirer or an appointed representative should visit the site to confirm the desired Equipment setup location. If no confirmation is provided, Iglooze will position the Equipment at its discretion. The Hirer is responsible for ensuring adequate space, and no refunds will be issued if the Equipment does not fit upon Iglooze's arrival.

13. ELECTRICITY

The Hirer must ensure a safe and reliable electrical supply for the Equipment. Iglooze cannot provide electricity and will not be responsible for its delivery or distribution.

The Equipment should be positioned within 15 meters of the electrical source. Following each setup, Iglooze will conduct a safety inspection to confirm that all electrical devices are functional, securely fastened, and adequately protected. Subsequently, the Hirer is responsible for turning off all appliances after use or when leaving the Equipment unattended. Additionally, the Hirer must ensure that all extension cords, plugs, and other electrical components are kept inside the Equipment and shielded from potential rain or water exposure.

14. WIFI

The Moonlight Movie package requires electricity supplied by the Hirer. Wi-Fi is essential to connect the TV to streaming services. The Hirer is responsible for ensuring that Wi-Fi is available and within range of the Equipment. Iglooze is not responsible for any connectivity issues that may impact the quality of streaming.

15. WIND/RAIN/HEAT

a. On hot days, if the Hirer chooses to roll up or fold back the Igloo(s) door, it must be securely closed before leaving the Equipment unattended or during high winds. The same precaution applies during rainy conditions.

b. In the event Iglooze supplies heaters, the Hirer must have access to electricity for their operation and must turn them off when not in use.

c. While the Igloo(s) features a waterproof PVC cover, condensation may occur, resulting in water inside the structure. Additionally, rain may enter from the bottom due to the design. Iglooze is not responsible for any water or weather-related damage to personal items.

d. Iglooze provides services in light rain conditions. In the event of heavy rain or severe weather, Iglooze may offer a free rescheduling option, subject to availability. Iglooze will determine the safety of continuing with their services.

e. During wet weather, Iglooze will not use a fairy light net due to potential damage. Alternative lighting options will be used instead.

16. LIABILITY TO THIRD PARTIES

Iglooze maintains public liability insurance with coverage up to $20,000,000. The Hirer is liable for any claims made by individuals for injuries or property damage resulting from the Hirer's use of the Equipment or attendees at the event. This liability extends to losses or damages caused by the Hirer's negligence, as well as the negligence of the Hirer's officers, employees, agents, or guests.

17. FORCE MAJEURE

Although Iglooze strives to fulfil all accepted orders, performance may be altered or cancelled by Iglooze due to unforeseen circumstances beyond its control, such as natural disasters like fire, flood, storm, or gale. While Iglooze can operate in light rain, in cases of torrential rain or high winds, Iglooze will assess the safety of carrying out its duties. If a booking is cancelled due to an "act of god," Iglooze may either reschedule the event for another day or explore alternative arrangements with the hirer suitable for wet weather.

18. PERMITS/CAMPING

a. The Hirer is responsible for notifying or obtaining approvals from relevant authorities, including the Planning Authority, District Surveyor, and any similar authority or organisation. While Iglooze may suggest locations, these are merely recommendations. Ultimately, the Hirer is responsible for obtaining necessary approvals and completing any required paperwork.

b. Should the Hirer intend to use the Equipment for overnight camping, they must ensure that the chosen location permits overnight stays. The Hirer may only utilise electric-powered sites with equipment provided by Iglooze. Any additional fees associated with using specific areas or campsites will be the responsibility of the Hirer.

c. If the Hirer chooses to hire and use the Equipment in a public space, the Owner takes no responsibility for the safety of those who are using the Equipment, including personal items.

19. ALCOHOL

Consumption of alcohol inside the igloo(s) is allowed. As per the Liquor Control Act 1988, it is unlawful to sell or supply alcohol to anyone under 18 years of age. The Owner is not liable for any claims or actions involving individuals who are under the influence of alcohol or intoxicated. The Hirer is responsible for ensuring responsible alcohol consumption and proper disposal of bottles and cans. The Owner will not be held accountable for any fines imposed by Police, Security, or local authorities for alcohol consumption in prohibited areas.

20. FOOD

Iglooze agrees to provide Grazing and snacks at the Hirer’s convenience if confirmed in the booking confirmation. Please consider that food provided can be produced in facilities that also handle the following allergens: milk, eggs, soy, seafood, peanuts, sesame, seeds, sulphates, tree nuts, crustaceans and gluten. Iglooze accepts no liability for any allergic reactions caused as a result or agrees to have snacks at the event. This will also apply to pregnant Hirers. If Hirers do have an allergy, it is the Hirer’s responsibility to inform Iglooze.

21. AFTER-HOURS CALL-OUT FEE/AFTER-HOURS BOOKED

a. Should an after-hours call-out be necessary, the Hirer will be responsible for the associated call-out fee. The fee amount is determined by the event's location.

b. This charge will only endure if the call-out fee is due to Hirer’s being at fault.

c. Call must only be made in case of an emergency.

22. COVID-SAFE

a. All Equipment will be cleaned and sanitised after every use.

b. Iglooze will comply with any restrictions and government guidelines.

23. INTELLECTUAL PROPERTY

Group pictures or videos may be taken during the event for marketing purposes. On Location Events we may use images from the shoot to help promote our business, images may be used on any of our social media platforms, marketing material, or any of our websites. Iglooze reserves the right to use, and photograph/video taken at any event Iglooze has participated in. Unless specifically otherwise agreed in writing between the Photographer and the Client, the Photographer is entitled to utilise Material ordered by the Client for the advertising, marketing, and promotion of Iglooze.

24. LOCATION

Please be aware that despite our best efforts, unforeseen circumstances may necessitate last-minute changes beyond our control.

If there are unexpected changes to the venue, location, or event time, we will promptly contact you to make necessary arrangements for booking time.

25. DISCLAIMER

Iglooze shall in no way be held responsible or accountable for any injury, death or loss of income caused to the customer, any third parties, or properties due to the hire of equipment or provided services by Iglooze.

No warranty is given by Iglooze, nor is Iglooze liable for any damage or harm whatsoever concerning the equipment except through the wrongdoing of Iglooze.

Iglooze equipment is hired, and the right of use is granted to the hurer, the equipment always remains under the control of the Iglooze, and the charge is made for the service of supplying the equipment, transporting to and from the site and erecting, installing, and dismantling the equipment. The customer is responsible for all loss and damage to the equipment.

The Hirer is required to grant access to Iglooze and to their equipment when called upon to do so for repair and or examination, or in case of customer default, removal of goods and or equipment may apply.